IT Generalist
Wilkes-Barre, PA
May 13, 2019
Job Description
A firm in the Wilkes-Barre, PA area is seeking an IT Generalist. The requirements of the position are as follows:

Education/Experience: Associate's degree in computer science or equivalent work experience

• Working knowledge of operating systems and common productivity applications
• Understand and able to troubleshoot computer hardware and software
• Basic understanding of wired and wireless networking
• Willing to learn and keep current with the latest developments and technology in the industry
• Possess strong problem-solving skills and maintain good judgment
• Excellent written and verbal communication skills
• Interact as a team member and work with all departments

Essential Duties:
• Triage incoming end user reported hardware and software issues
• Provision and support of deployed end user devices (computers, tablets, smart phones, etc)
• Develop and maintain endpoint operating system and application standards that comply with defined policies
• Test and apply operating system and software patches and maintain related processes
• Support of printing and scanning equipment
• Assist with employee onboarding/offboarding related departmental tasks
• Assist and train end user involving all aspects of IT managed technologies
• Creates and maintains consistent documentation for department and end user consumption
• Follow and comply with all Information Technology Department policies and procedures
• Observe and comply with all company rules and regulations within the company handbook, safety policies, and procedures

Other Duties:
• Maintain immediate work area and other common work areas
• All other assigned duties, as may be required
Pay Rate
Wilkes-Barre, PA
1124 Pennsylvania 315
Wilkes-Barre, PA 18702
Phone: 570-825-2105
Fax: 570-825-7790